https://moonstone.freshdesk.com/support/home 2026-03-22T08:01:01+00:00 always 1.0 https://moonstone.freshdesk.com/support/solutions 2026-03-22T08:01:01+00:00 always 0.8 https://moonstone.freshdesk.com/support/solutions/44000804897 2026-03-22T08:01:01+00:00 always 0.8 https://moonstone.freshdesk.com/support/solutions/folders/44001203620 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001233508 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001238224 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001238492 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001238493 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001238494 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001238733 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/folders/44001242675 2026-03-22T08:01:01+00:00 always 0.64 https://moonstone.freshdesk.com/support/solutions/articles/44001894393-adding-new-user-mss- 2025-07-18T05:27:22-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894400-blank-screen-mss- 2023-07-18T03:20:47-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894408-how-do-i-adjust-my-screen-size-to-fit-the-display-mss- 2023-07-18T03:20:18-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894409-how-can-i-get-the-best-experience-from-my-internet-browser-mss- 2023-07-18T03:20:03-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894410-can-i-choose-which-fit-proper-requirements-i-want-to-track-for-my-fsp-mss- 2023-07-18T03:19:46-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894416-why-is-the-staff-member-not-appearing-on-the-select-user-selection-ribbon-mss- 2023-07-18T03:19:25-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894424-why-are-many-of-the-f-p-requirements-indicated-as-fail-on-the-f-p-status-fsp-overview-page-mss- 2023-07-18T03:17:28-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894426-how-can-i-identify-the-reason-why-the-staff-member-s-status-is-reflected-as-met-not-met-or-supe 2023-07-18T03:16:46-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894428-does-the-f-p-manager-verify-the-information-uploaded-via-file-documents-mss- 2023-07-18T03:14:37-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894430-where-do-i-set-up-a-new-character-declaration-mss- 2025-07-04T02:24:28-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894431-how-often-must-i-send-out-character-declarations-to-my-staff-members-mss- 2023-07-18T03:40:20-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894434-what-do-i-do-if-i-am-unable-to-find-a-specific-product-on-the-f-p-manager-s-industry-database-mss- 2023-07-18T03:49:51-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894440-are-all-staff-members-required-to-capture-management-oversight-experience-mss- 2023-07-18T03:49:19-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894444-are-all-staff-members-required-to-capture-health-services-accreditation-mss- 2023-07-18T03:49:34-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894452-how-to-record-or-capture-my-financial-product-experience-dofa-lfad-mss- 2025-07-04T01:54:57-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894457-am-i-required-to-indicate-that-i-have-undergone-class-of-business-training-when-i-am-deemed-to-have-c 2023-07-18T03:48:57-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894464-if-a-staff-member-did-not-comply-with-the-cpd-requirements-by-the-end-of-a-cpd-cycle-must-the-staff- 2023-07-18T03:26:19-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894478-what-will-happen-if-a-staff-member-does-not-meet-the-cpd-hour-requirement-by-the-end-of-a-cpd-cycle- 2023-07-18T03:25:49-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894480-if-a-staff-member-did-not-meet-the-cpd-requirements-for-a-tier-1-product-can-they-be-appointed-as-a- 2023-07-18T03:25:30-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894481-why-is-cpd-not-being-calculated-for-the-staff-member-mss- 2023-07-18T03:25:09-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44001894483-does-the-f-p-manager-calculate-pro-rated-cpd-hours-mss- 2023-07-18T03:24:50-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002264234-how-to-capture-cpd-using-picklist-mss- 2025-07-04T02:03:52-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002364702-how-to-capture-cpd-activity-or-provider-that-is-not-on-the-picklist-mss- 2025-07-04T02:02:45-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002364713-how-to-check-your-cpd-hours-mss- 2025-07-18T06:50:27-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428618-what-is-the-difference-between-a-dofa-and-a-lfad-mss- 2023-07-18T03:51:25-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428619-why-is-it-important-to-capture-a-staff-member-s-dofas-and-credentials-i-e-qualifications-class-of- 2023-07-18T03:51:45-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428620-why-is-no-information-being-displayed-for-the-staff-member-on-the-f-p-status-fsp-overview-page-ms 2025-06-20T02:36:51-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428622-how-to-capture-qualifications-mss- 2025-07-04T02:08:14-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428624-how-to-capture-class-of-business-training-cob-mss- 2025-07-04T01:59:31-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428628-how-to-capture-regulatory-examinations-mss- 2025-07-04T02:08:48-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428630-how-to-capture-key-individual-management-oversight-experience-mss- 2025-07-04T02:06:50-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428631-am-i-required-to-indicate-that-i-have-undergone-class-of-business-training-when-i-am-deemed-to-have-c 2023-07-18T03:45:00-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428632-what-is-the-best-way-of-searching-and-finding-my-qualifications-on-the-f-p-manager-database-mss- 2025-06-20T03:08:21-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428636-i-completed-various-skills-learning-programmes-credits-prior-to-1-jan-2010-will-the-f-p-manager-au 2023-07-18T03:47:00-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428637-what-is-an-entry-level-qualification-mss- 2023-07-18T03:47:53-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428880-how-to-complete-attestations-mss- 2025-07-04T02:09:40-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428881-how-to-complete-higs-mss- 2025-07-04T02:10:17-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002428897-why-are-there-no-regulatory-examinations-indicated-under-my-staff-member-overview-mss- 2023-07-18T03:48:35-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002432892-how-to-view-print-save-or-sign-a-document-as-a-respondent-otp-login-mss- 2026-03-18T05:39:12-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002433797-how-to-complete-higs-or-attestations-as-a-respondent-otp-mss- 2026-03-18T05:47:46-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002433798-how-to-capture-pst-mss- 2025-07-04T02:07:31-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002435214-not-receiving-otp-mss- 2026-01-16T03:04:45-05:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002435689-how-do-i-create-a-contract-mss- 2023-07-18T03:54:06-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002435717-how-to-sign-off-mss- 2023-07-18T03:54:26-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002435780-cannot-sign-off-mss- 2023-07-18T03:54:40-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002435788-how-to-amend-a-contract-mss- 2023-07-18T03:54:57-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002437884-how-to-appeal-cpd-hours-mss- 2023-07-18T03:26:40-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002453948-how-to-reset-resend-higs-mss- 2025-07-04T02:20:04-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002456309-how-to-reset-set-password-mss- 2025-07-08T03:48:08-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002456312-my-new-password-does-not-work-following-reset-mss- 2025-07-18T05:38:15-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002456606-how-to-confirm-email-mss- 2024-07-12T03:01:16-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002456888-how-to-enable-and-disable-user-roles-mss- 2025-07-18T05:35:41-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002460266-unable-to-sign-mss- 2023-08-02T08:15:43-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002460455-how-to-create-a-user-form-mss- 2023-11-01T02:35:04-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002473166-allow-email-notifications-mss- 2025-07-18T05:28:11-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002473261-how-to-send-a-document-mss- 2023-08-28T08:13:09-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002475301-how-to-view-sign-a-document-mss- 2023-09-12T08:18:59-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002504717-fsca-export-errors 2024-03-15T07:02:11-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002511173-higs-help-guide 2024-04-04T06:21:41-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002522514-how-to-login-as-respondent-via-otp-mss- 2026-03-18T05:35:16-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002522769-how-to-remove-or-archive-a-user-mss- 2025-07-18T06:53:53-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002524900-how-to-setup-a-new-attestations-mss- 2025-07-04T02:21:25-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002620739-how-to-capture-an-exemption-mss- 2025-07-04T01:58:05-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002625906-how-to-capture-health-services-accreditation-mss- 2025-07-04T02:06:00-04:00 always 0.512 https://moonstone.freshdesk.com/support/solutions/articles/44002645598-how-to-disable-respondent-otp-role-for-a-user-mss- 2026-03-18T05:42:18-04:00 always 0.512